Question 1

What is the cost for open play?

Accepted Answer

It is $12 plus tax, per child for open play. We charge for all children who are 2 and older.

Question 2

Can be bring cupcakes to eat in the lobby during open play?

Accepted Answer

No. Cupcakes/cakes may only be brought in if you have a birthday party scheduled.  Our lobby tables are for open play customers to have a quick drink or snack while they are playing, NOT for birthday setups. We do not allow cupcakes, cakes, or birthday decorations to be placed in the lobby-NO EXCEPTIONS.

Question 3

Is there an age limit?

Accepted Answer

Our facility is for children under the age of 12.

Question 4

What are your weekend hours?

Accepted Answer

Our weekend hours vary based on private bookings. Our website will be updated before the weekend to show our open play hours. The hours posted are the only hours that the general public will be allowed to use the facility.

Question 5

Can Bounce Town host a field trip?

Accepted Answer

Yes! Field trip groups are offered discounted rates per child, and are given private access to our entire facility. Party rooms can be used for field trips to store bags and shoes, as well as have lunch if you choose to do that.  
Please call us if you are interested in booking a field trip at our facillity.

Question 6

Do you take reservations?

Accepted Answer

All of our open play is first come, first served unless otherwise stated on our website. Typically, we will only take reservations if it is a holiday that the kids have off from school. If that is the case, we will post it on our website.

Question 7

What is the mask policy?

Accepted Answer

Effective Monday, February 28th, face masks are optional for EVERYONE during both open play AND private events.

Question 8

What can I bring in for parties?

Accepted Answer

You must bring in the cake/cupcakes and goodie bags if you want to hand those out. You are also allowed to bring in snacks like bags of chips or fruit/veggie trays.   If you want to bring in decorations, we ask that you do not bring any pinatas or glitter/confetti. We also ask that you try to limit the decorations you bring in to items that can be set up and cleaned up in five minutes or less.

Question 9

What is included with your birthday parties?

Accepted Answer

All birthday parties will be supervised by a party host who will help hand out food and drinks, and clean the room after the party.   Every party comes with 40 arcade tokens that are split amongst the children, as well as a personalized birthday crown and use of the Eye Play interactive floor.   We also include all of the paper goods (plates and napkins), cups, utensils, and table cloths.  Invitations are also included with the party, but must be picked up.   If there is a specific theme you want everything to be for the party, you must bring those items yourself. We do not provide specific themed items for parties.

Question 10

How do I book a birthday party?

Accepted Answer

Birthday parties can be booked by either calling us, or submitting a party form so we can call you. All birthday party bookings require a $100 deposit to hold the spot, and we will NOT hold a spot without a deposit

Question 11

How far in advance can I book a party?

Accepted Answer

The sooner you book, the more options you will have available for times! If there is a specific date and time you want, we recommend booking ASAP to ensure you get your desired time. There are some spots that are more popular than others, so we recommend booking as soon as you know you would like to have a Bounce Town birthday!

Question 12

Can I extend the bounce time for my party?

Accepted Answer

If you are the first or last party of the day, we can discuss the options for extending the bounce time on a case-by-case basis.   Unfortunately, if you are scheduled at any other time, we cannot extend the party length due to bookings immediately before and after your session.

Question 13

Do I need to complete a waiver every time I come in?

Accepted Answer

No! If you have completed an online version of our waiver, it gets saved into our system so it only needs to be completed once. If you have only done paper waivers, we need an online waiver completed before your child is allowed to bounce.

Question 14

How much are tokens?

Accepted Answer

They are like quarters, so you get 4 tokens for every $1 you put into the token machine.

Question 15

Do your games take quarters or tokens?

Accepted Answer

Our games only take tokens, with the exception of the Jurassic Park game that only takes $1 bills. If you bring quarters in, we can exchange them for tokens to be used in the arcade.

Question 16

What is required to bounce?

Accepted Answer

Anyone who is bouncing must wear socks.   All children must have a waiver on file in order to be able to bounce.

15 Cheryl Drive

Canton, CT 06019

860-352-8170

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bouncetownct@yahoo.com 15 Cheryl Drive Canton Connecticut 06019 860-352-8170